Hi-Trans Express reduces costs and realises a 2-3x ROI with Bluewater
Founded in 1969, Hi-Trans Express has grown to become one of Australia’s major National Transport Operators. Hi-Trans Express specialises in general and express road transport of palletised freight. With warehousing and distribution services located in every capital city in Australia, the company has built a well-established network of distribution routes that are supported by sophisticated systems, operations and technology.
Operational
Cost of Management
- Streamlined procurement process with pre-set bundles
- Improved efficiency of SIM transfers between cost centres
- Significant time savings on bill analysis
Optimisation
of Fleet
- Fast, easy identification of incorrect charges and credits resulting from fleet movements and SDWAN project
- Easy identification and management of unallocated and redundant services
Governance
- Allocation of asset ownership at procurement, movement & termination for governance & account hygiene
OUTCOME
2-3x
Customer Estimated ROI
Customer Estimated ROI
- Optimised processes and removal of manual, fragmented tasks across IT and Finance freed up ~1.25x headcount
- Better visibility and improved governance
Industry
Freight & Logistics management services
The Challenge
Hi-Trans Express had a manual, high-labour telecoms management environment that was costing the business significant time and money. The company procured devices via a Telstra Partner email address, which gave little visibility of the transaction post email, and a clunky process for checking expenses against procurement agreements.
Post procurement, the organisation adopted manual processes for allocating new services to employees and cost centres and transferring SIMs between people and cost centres. As such, the workflows were prone to error and omission, which added significant labour to IT and finance when trying to reconcile.
With poor information around employees and cost centres, the company’s use of T-Analyst for bill analysis was insufficient, leading to the adoption of Power BI for analysis. This time-consuming analysis process created some insights, however was unable to fix the breakage between services, assets, employees and cost centres.
Such fragmentation and manual processes led to significant operational wastage and frustration in managing mobile and telecom.
The Solution
Hi-Trans Express implemented Bluewater with its new Telstra Partner and progressively streamlined all telecoms management activity. The organisation now manages the full lifecycle via one platform, benefiting from:
- A streamlined procurement process with a tailored procurement catalogue, pre-defined bundles and approval workflows.
- All service and asset information linked directly to cost centres and employees at point of procurement or change, maintaining fleet hygiene and accountability of users.
- Immediate access to billing information in a form that highlights variances and enables quick and easy analysis of movements.
- Visibility and controls that deliver a consistent governance of the fleet.
- Efficient engagement with the company’s Telstra Partner
The Outcome
The Bluewater platform has empowered Hi-Trans Express to efficiently manage their entire telecom environment through one single platform.
Such proactive management has delivered customer-estimated ROI of 2-3 x the cost of the platform already. Not only has the organisation saved the time of one full-time resource which can be deployed to more value-adding activity, but full visibility has also enabled stakeholders with the right information to hold more productive conversations with Telstra, thus improving the carrier relationship, and optimised carrier costs.
