Mobility is the backbone of modern-day business communication. It is a crucial tool in getting the job done and is consequently expanding rapidly. Worldwide spending on mobility solutions is forecast to reach $1.8 trillion in 2022, according to the Worldwide Semiannual Mobility Spending Guide from International Data Corporation (IDC). This is an increase of a whopping $170 billion since 2018. It is clear businesses are spending, including investing in more data, building mobility infrastructure and getting more from managed mobility services.
When we address mobility today, we’re discussing a lot more than simply using mobile devices or enabling your remote or field workforce with mobile devices. Yet, many large organisations still manage their mobile fleets in a basic way, focusing on assets, usage and expenses that are tracked in spreadsheets or fragmented databases, with poor visibility and minimal control. Optimisation of the mobile fleet is frequently only considered every two to three years when the telco contract comes up for renewal – if at all. Sound familiar?
Outside of telco expenses (ie. what’s written on your bill), busy IT departments try to optimise mobile hardware spend by ensuring devices are allocated to the correct employee for the correct purpose. On top of this, they work to lock down devices with the appropriate Mobile Device Management (MDM) profiles and security endpoints. Recognise this in your business?
Added to this is the ever-evolving nature of the workforce, high employee turnover rates, more consultants and freelancers, and the ushering in of a more agile way of working. It’s clear that end-to-end mobility management is becoming more complex.
With this complexity comes the demand for a more considered and sophisticated approach to enterprise mobility management. But while this need may be clear to you, it can take more proof to convince your organisation’s decision-makers that investing in a sophisticated Mobility Management Service (MMS) solution is vital. So how do you do this? You make the business case to prove to customers, stakeholders or executives what a robust investment MMS will be.
In this post, we share four benefits of a sophisticated managed mobility service to help you gain traction and organisational support for implementation in your business.
1. Locking down governance
In business, governance is crucial. It is essential for organisations to not only have control over their mobile hardware (mobile device management), but also visibility over who the current owner of the device is, its activity and its history. Attached to every mobile plan or data point is a user, and businesses should have easy access and visibility across this information.
And it is not just the business that requires visibility. Employees also need to be aware of their use of the company mobile services, and managers need to be accountable for the usage and its associated cost. A more sophisticated approach to MMS, with the right platform tool, provides both visibility and accountability.
2. Eliminating waste
With the increasing size of mobile fleets and changing nature of the workforce, there is a growing hidden cost in enterprise mobility management. Fragmented, manual workflows, incomplete information and poor visibility all lead to time wastage in processes and poor expense management. Organisations who streamline processes and information with a more sophisticated MMS platform achieve a significant return on their investment.
3. Increasing productivity
Productivity improvement is a win-win situation, resulting in more satisfied employers and happier employees. Across the business spectrum, there is an employee expectation on companies to provide modern tools to get the job done. Empowering the workers in your business with a tool to manage mobility and the telecom provider relationship will lead to happier employees and more productive carrier relationships, where all parties can remove the day-to-day noise and focus on strategically improving the business.
4. Leveraging expertise
Outsourcing managed mobility services to a trusted partner will open the door to best practice knowledge and services, as well as tailored support for your business. Outsourcing MMS also creates flexibility as your organisation expands or changes, improving governance and increasing visibility over complete mobility spend.
Although the number of services, types of assets and the importance of enterprise mobility to your business continues to expand, we suspect many organisations are still managing this area the same way they did a decade ago. This is good news for you! Not only will taking a more sophisticated approach to MMS in 2020 and beyond deliver you a significant return on investment, but it will also keep you ahead of the pack.
There are signs and symptoms that your mobility management processes are costing you money – many of which you may not even be aware! Download our handy ‘7 signs your mobile management processes lose you money’ ebook to find out if your business has cost leaks which need to be plugged.