Mobility is the backbone of modern-day business communication. It is a crucial tool in getting the job done and is consequently expanding rapidly. Worldwide spending on mobility solutions was forecast to reach $1.8 trillion in 2022, according to the Worldwide Semiannual Mobility Spending GuideWorldwide Semiannual Mobility Spending Guide from International Data Corporation (IDC). This figure is expected to be even higher now given the increase in remote working brought by the COVID-19 pandemic.
The cost of mobility is more than just the service subscription or physical device; it is the internal and external time to manage this asset class and the risk that poor governance creates. Yet, many large organisations still manage their mobile fleets and general telecom expenses in a basic way, tracking and auditing activity in spreadsheets or fragmented databases, with poor visibility and minimal control. Optimisation of the mobile fleet is frequently only considered every two to three years when the telco contract comes up for renewal – if at all. Sound familiar?
IT departments need to manage new devices, moves, adds and changes, and on top of this constant questions from the finance department or cost centres around the bill. Many need to also ensure that billed devices are locked down with the appropriate end-point security management. These tasks add up to considerable work when you are talking about being across 1000’s of mobile end points. Then there is the job for finance to analyse, report and allocate to business units to ensure accountability for spend. Recognise this in your business?
End-to-end mobility management is becoming more complex. With this complexity comes the demand for a more sophisticated approach to enterprise mobility management. But while this need may be clear to you as someone in IT or Finance being responsible for the tasks, it can take more proof to convince your organisation’s decision-makers that investing in a sophisticated Mobility Management Platform will provide a return. So how do you do this?
In this post, we share how our customers achieve a Return on Investment of over 3x annually, to help you gain traction and organisational support for implementation of a platform approach to mobility management within your business.
ROI 1. Reducing operational costs
Streamlining processes and removing manual work not only saves time, but it reduces errors. Many operational costs are driven by broken workflow. Whether it’s managing the day-to-day tasks of a mobility fleet, analysing and allocating bills, addressing questions or reporting on activity, without the right information at their fingertips your departments will spend days and days on tasks that can be done in minutes. Gone are the days when an organisation should not have the right tools to manage supplier spend efficiently.
ROI 2. Elimination of wasted spend
With the increasing size of mobile fleets and changing nature of the workforce, there is a growing hidden cost in enterprise mobility management. Poor visibility centrally and within business units, means assets and services can go unused, unallocated or may not be fit for purpose. As the number of mobile devices grow, the potential for unused or unallocated services and devices grows. The ability to identify, redeploy or cancel requires having the right visibility. Organisations who streamline processes and information with a Mobility Management Platform achieve a significant return on their investment through visibility and control. And remember, like a kitchen, a clean-up is not a one-off thing. The nature of mobility means things are always changing and for hygiene you require a consistent approach.
ROI 3. Improved Governance and User Accountability
In business governance is crucial. It is essential for organisations to not only have control over their mobile hardware but also visibility over who the current owner of the device and service is, its activity, history, and which business unit it belongs to. Attached to every mobile plan or data point is a user, and businesses should have easy access and visibility across this information.
And it is not just the business that requires visibility. Employees also need to be aware of their use of the company mobile services, and managers need to be accountable for the usage and its associated cost. A more sophisticated approach to mobility management with the right platform tool, delivers governance and accountability. [Click here for more information around our ROI framework and Case Studies ]
The best thing about getting an ROI on your investment in a platform is that it frees up funds to implement on other IT and telecom related projects, and let’s be honest, the list is always growing in this changing world.
As a last point if you haven’t already engaged a mobility partner to help manage your services, it’s worthwhile to look at this within your approach. Outsourcing managed mobility services to a trusted partner will open the door to best practice knowledge and services, as well as tailored support for your business. Outsourcing MMS also creates flexibility as your organisation expands or changes, improving governance and increasing visibility over complete mobility spend.
Download our handy ‘7 signs your mobile management processes lose you money’ ebook to find out if your business has cost leaks which need to be plugged. There are signs and symptoms that your mobility management processes are costing you money – many of which you may not even be aware!
For more information on how such a mobility management platform works, see this VIDEO.
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