Customer Success Executive - Bluewater

Customer Success Executive

Description

This role exists within a growth-stage SaaS company that aims to optimize business mobility and telecommunication management across Enterprise and Government organisations.

As Customer Service Executive you will work closely with the Lead Customer Service Manager to onboard customers onto the software platform. Key role tasks include project management, data Gathering and cleansing, platform configuration, and customer training.

When ready you will progress to led onboarding projects directly and support an ongoing portfolio of customers.

The role is Sydney based as the team currently spends 1 day a week together in our Barangaroo Sydney office.

 

Requirements

  • Proactive, self-driven person who enjoys working with others.
  • Comfortable with understanding a SaaS product and teaching others how to get the best from it.
  • Competent in excel (as onboarding requires dealing with data).
  • Naturally organised and a good communicator.
  • Great at building customer rapport (think a love of NPS!).
  • Existing experience in Telecom Billing and/or Service Desk

Benefits

  • A positive can-do environment.
  • Market salary and participation in company ESOP scheme.
  • Flexible working conditions between office and home. Our office is at WeWork Barangaroo. Currently teams meet one day a week, with the others days being up to the individual.
  • The support of a fantastic team.

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