Webhooks Overview

Seamless Integration through Webhooks: Redefining Connectivity

Webhooks integration functionality opens the doors to a world of possibilities, enabling effortless real-time connections with external endpoints while offering control and customisation.

Webhooks play a vital role as a digital, unmanned bridge between Bluewater and external systems, ushering in a realm of real-time synchronization, automation, and personalized workflows. With our refined webhook functionality, you gain the ability to effortlessly synchronize with third-party services in real time, establishing a data exchange that's both efficient and tailored to your specific business requisites.

Some examples of how webhooks may be used:

User interactive scenarios:

  1. When a new bill is loaded by Bluewater, trigger a notification (e.g. Slack, Teams, etc.) to your finance team alerting them to the fact that a Bill is available in Bluewater to analyse.
  2. When a user status moves to Inactive, trigger a message (e.g. Slack, Teams, etc.) to IT to ensure the Service has been transferred or cancelled, and the device returned.
  3. When monthly reports are distributed, trigger message (e.g. Slack, Teams, etc.) to finance as an alert.
  4. When new devices are purchased for starters, trigger a message (e.g. Slack, Teams, etc.) to HR to update any personnel records.

Server interactive scenarios:

  1. Notify your backend system that a new device has been provisioned so it can be synched back to your application.
  2. Notify your user management system that a new user has been created to trigger a custom internal workflow that will create the respective user accounts to access internal systems.
  3. Synchronize a cost centre to your finance system once one is created/updated in Bluewater (assuming your finance system supports API calls).
  4. Trigger a user deactivation once a user is marked as previous to disable access to different systems.

Tailored Configurations

Shape your integration experience with our user-friendly webhook configuration. Outline the endpoint for communication, fine-tune headers for secure interactions, and customise the payload to precisely share the desired data in your format. This empowers you to establish a seamless connection that mirrors your vision seamlessly. Choose from a wide range of webhook triggers (Cost Centre Created, Order Updated, Device Deleted and many more), specify a custom format of your body including contextual information about the event (External ID, Name, Description, etc.), test the connectivity and everything is set to go. The next time this event occurs in the platform your external endpoint will be called according to the definition. The best part of it - you can do all of that without writing a single line of code.

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