Unlock the power of choice and customisation with our comprehensive self-service catalogue. Now, you have the freedom to organise and manage products easily, catering to the unique needs of your business. Whether you're dealing with multiple MSPs or need to tailor product visibility and availability for different parts of your organisation, our platform is equipped to handle it all.
Tailor your mobile device, services, and accessory catalogues to your organisation.
Order directly to your MSP or internal IT team through customised catalogues for mobile hardware, plans & accessory procurement.
Take charge of your ordering process with our customisable order approval workflows. Tailor the approval process to suit your organisational hierarchy and policies, ensuring that every order meets your standards and requirements.
Allocate services and devices to a User (which can be a Person, Location or Function) and Cost Centre at the time of order. If you have Mobile Lifecycle module, connect the dots between ordering and finances with our integrated billing and reporting.
Stay informed of all orders status with detailed order tracking visibility and ability to set notifications based on order sub status changes.
Elevate your existing systems with our versatile ordering API. Integrate effortlessly with ServiceNow apps or any third-party system, streamlining your process without disrupting your workflow. Our API is designed for flexibility, ensuring a seamless fit with your current operations.
Beyond ordering new items, our platform is a robust tool for managing your mobile fleet lifecycle. From moving or cancelling services to activating roaming or new data packs, every action can be executed with a few clicks, creating clean tickets for your MSP.
Configure which request types you want to show to align with your MSP agreement. Stay informed of all request status with detailed tracking visibility on platform.
Elevate your existing systems with our versatile ordering API. Integrate effortlessly with ServiceNow apps or any third-party system, streamlining your process without disrupting your workflow. Our API is designed for flexibility, ensuring a seamless fit with your current operations.
Manage the relationship of services and linked devices between Users (which can be a Person, Location or Function), Cost Centres and Spare pools. Modern UI, extensive API’s and easy to use bulk update functionality ensures that your information is always up to date for active management and reporting.
In one click, see and update as required Service Profiles including status, linked User and Device, Cost Centre Owner and Cost Centre financial allocation.
When Ordering module is connected to your MSP, from a service record quickly action moves, changes or cancellations, sending required information to MSP through clean tickets with bi-directional updates keeping your service information up to date.
Access full activity logs around service profiles and all billing information.
Manage Telstra prebilled domestic data usage through up-to-date reporting and user configured alerts to individuals or your managed service provider.
In one click get up to date Device Profile including status, device details, linked User and Service, UEM status, Cost Centre Owner, warranty and lease dates.
Customise device status and sub-status categories based on organisation defined labels. Transfer devices and linked services between Users, Cost Centres or Spare Pools.
Streamline device audits and refresh projects by having all the information in the one place.
Link your Buy Back vendor's pricing into your portal to have current device buy back valuations at your finger tips.
Securely link your UEM platform to your Bluewater mobile lifecycle management platform.
Synchronise user, service and device relationships with CONNECT to ensure data is always up-to-date for matching against billing allocations and reporting. Configure groups within the Integration so that only user and device datasets belonging to those groups are visible.
Streamline IT support bottlenecks by empowering fleet administrators to undertake UEM functions through CONNECT when managing a device. (Enterprise Wipe, Lock Device, Clear Password, Factory Reset, Deactivate Lost Mode).
Current UEM integrations are Omnissa (VMWare Workspace One) & Microsoft Intune.
Effortlessly aggregate all carrier service billing against user profiles and cost centres. Our dynamic cost allocation system allows you to manage allocations at the time of order or throughout the entire lifecycle of your services, ensuring accuracy and efficiency at every stage. CONNECT supports cost centre allocation at all levels, Billing Account, User, Service and Account Summary charge.
If you want to allocate costs based on the Billing Account, set allocation rules at this entity level.
If you want more granular control by User or Service, set allocation rules at this level. Link service cost allocations directly to each User's cost allocation profile. Any changes made to a user's profile automatically update all associated services, ensuring accurate and up-to-date billing without the need for manual intervention. Or for added flexibility, you can link a Service allocation directly to cost centre, irrespective of User.
And for Account Summary level charges, utilise CONNECT to allocate these charges to Cost Centres post bill ingestion. Allocations are automatically recalculated in billing for reporting.
Cost can be allocated across an unlimited number of cost centres automatically with each billing cycle.
Fast on-screen search, listing and pre-built reporting to manage all aspects of services and devices within your organisation.
Best practice dashboards such as Top user spend, Potentially redundant services, Data usage, Previous users with services and devices, Cancelled still billed, all help to keep hygiene within your mobile fleet.
Schedule reporting with authentication link functionality to make it easy for non-platform users such as Cost Centre Managers or Service Owners to receive reports and access information securely.
Our Workflow Automation Engine proactively detects critical events and automates actions so you can act instantly, not react later.
Create Custom Workflows for items such as Billing Exceptions, or utilise our Out-of-the-Box Workflow Templates.
Configure your platform to manage data in context of your organisation or industry.
Ordering through pre-approved catalogues and managing the lifecycle of services and devices is streamlined by having all information and workflow in one platform. Integrate with your managed service partners, carrier and internal systems, keeping up-to-date activity logs against all services and devices. Are you using ServiceNow for internal ordering and asset keeping?
No worries, easily integrate with Bluewater through Bluewater Connect in the ServiceNow store to keep all information in sync.
Get them the right information every month to drive accountability and governance, lowering cost and improving security in growing mobile footprints.
Mobile devices and telecom expense continues to expand. Organisations need a better way to aggregate this information for management, control of expense and stakeholder governance. CONNECT delivers value across three core pillars:
Bluewater has enabled our organisation to gain much better visibility & control over our mobile ecosystem, while saving substantial staff time. Monthly reporting which used to take 2.5 days now takes only 15 mins!
Mobile lifecycle management is the process of managing an organisation's mobile devices and services from procurement through to retirement. It covers ordering, assigning devices and services to users and cost centres, tracking data usage and costs, handling moves, changes and cancellations, and keeping records accurate for reporting and governance.
Managing a mobile fleet requires a single pane of glass to manage lifecycle workflow, information and reporting in one place.
Bluewater CONNECT brings devices, services, ordering flows, billing and UEM data into one platform. Link your ordering process with your Managed Service Provider. Manage your services and devices through detailed profile pages showing status, linked user, cost centre owner and financial allocation, as well as entity details such as carrier, plan type, service features, warranty, lease and refresh dates. Devices and services can be transferred between users, cost centres or spare pools.Entity based activity logs deliver complete governance.
Yes. The Ordering module lets you or your managed service provide set and control custom device, service and accessory catalogues for specific groups within your organisation, so staff order within policy. Approval workflows can be configured by order type, dollar amounts and organisational structure, and order status is tracked in the platform. When connected to your managed service provider, orders and service changes are sent as clean tickets with two-way status updates.
Yes. Services and devices can be allocated to users (a person, location or function) and cost centres at the time of order or at any point in their lifecycle. Allocation rules can be set at billing account, user, service or account summary level, and costs can be split across an unlimited number of cost centres automatically each billing cycle.
There are three layers of reporting available. The first is the User Report, which includes Services and Devices allocated to the user and their monthly billing account. The second is the Cost Centre Manager Report which gives managers a fleet view of the mobiles they are paying for. The third is the Line Manager Report, which is like the Cost Centre report, but it allows reporting based on operational accountability, not purely financial reporting lines. All reports are in-portal and batched out with authentication links on a monthly basis.
Yes. Bluewater currently integrates with Microsoft Intune and Omnissa Workspace ONE (formerly VMware). The integration keeps user, service and device relationships in sync for billing allocation and reporting. It also flows user status updates into Bluewater, highlighting services and devices that are still assigned to terminated Users. Fleet administrators can also run UEM actions from within CONNECT, including enterprise wipe, lock device, clear password, factory reset and deactivate lost mode.
Find out how Bluewater can help you save time and money to achieve a positive ROI.
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Copyright © 2026. Bluewater Control. All Rights Reserved. Sydney Website Design by Wolf IQ
