Connect with the Support Team
Platform users can connect with our support team through your Bluewater platform by clicking the tag located in the top right of any page or by emailing email@example.com.
Reseller Partners can connect with our support team by emailing firstname.lastname@example.org.
Our Support team is focused on fast response times and superior communication throughout the lifespan of your incident. A ticket will be created to track the details of your request.
Support request management
Escalation requests can be made to your Customer Success Manager via email or a phone call, details will be provided during the Bluewater Platform implementation.
Simply click the tag located in the top right of any page you are on and a support request form will appear.
If you are unable to log in to your Bluewater Platform, email email@example.com for assistance.
Contacting Bluewater Support over the phone will not speed up the processing of your request and you will get a much better and faster experience by contacting support via the Bluewater platform or emailing us at firstname.lastname@example.org.
No, Bluewater support operating hours are Monday to Friday, 9am to 5pm (EST), excluding Public Holidays. After Hours requests will generate a ticket that will be attended to by the support team the next business day.
Bluewater is committed to assist you in resolving your issue as soon as possible. Sometimes that means focusing efforts on reducing the business impact and mitigating any negative impact on operations before moving to a full solution. Therefore, we make a commitment to Initial Response Time and to working with you until the impact of your issue is mitigated. The time it takes to troubleshoot and resolve a support request varies greatly based on the specific details of the issue. We will work with you to resolve the issue as fast as possible.