Mobile Lifecycle

Eliminate manual workflows, time consuming processes, hidden expenses, and poor visibility over services, devices, mobile billing and usage. One place to manage the lifecycle of all mobile services and devices, with powerful reporting functionality for visibility and governance.

Service Management

Manage the relationship of services and linked devices between Users (which can be a Person, Location or Function), Cost Centres and Spare pools. Modern UI, extensive API’s and easy to use bulk update functionality ensures that your information is always up to date for active management and reporting.

In one click, see and update as required Service Profiles including status, linked User and Device, Cost Centre Owner and Cost Centre financial allocation.

When Ordering module is connected to your MSP, from a service record quickly action moves, changes or cancellations, sending required information to MSP through clean tickets with bi-directional updates keeping your service information up to date. 

Access full activity logs around service profiles and all billing information.   

Manage Telstra prebilled domestic data usage through up-to-date reporting and user configured alerts to individuals or your managed service provider.

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Mobile device management
Mobile device management

Device Management

In one click get up to date Device Profile including status, device details, linked User and Service, UEM status, Cost Centre Owner, warranty and lease dates.

Customise device status and sub-status categories based on organisation defined labels. Transfer devices and linked services between Users, Cost Centres or Spare Pools.

Streamline device audits and refresh projects by having all the information in the one place.

Link your Buy Back vendor's pricing into your portal to have current device buy back valuations at your finger tips.

Unified Endpoint Management

Securely link your UEM platform to your mobile lifecycle management platform. Capture UEM profile at procurement, ensuring every device is protected with appropriate data, application, and user profile settings. Synchronise user and device relationships with Bluewater to ensure data is always up-to-date. 

Streamline IT support bottlenecks by empowering fleet administrators to undertake UEM functions through Bluewater when managing a device. (Enterprise Wipe, Lock Device, Clear Password, Factory Reset, Deactivate Lost Mode).

Current UEM integrations are VMWare Workspace ONE & Microsoft Intune.

 

Cost Allocation

Aggregate all carrier service billing against service profiles and cost centres. Dynamically manage cost allocations to multiple Cost Centres at time of order, or though lifecycle management.

Link Service cost allocations to the User's cost allocation profile. Changes to User automatically flow through to all Services.

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Reporting

Fast on-screen search, listing and pre-built reporting to manage all aspects of services and devices within your organisation.

Best practice dashboards such as Top user spend, Potentially redundant services, Data usage, Previous users with services and devices, Cancelled still billed, all help to keep hygiene within your mobile fleet.

Schedule reporting with magic link functionality to make it easy for non-platform users such as Cost Centre Managers or Service Owners to consume information securely.

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Configuration

Configure your platform to manage data in context of your organisation or industry.
  • Unlimited custom User categories
  • Unlimited custom Service types
  • Unlimited custom Device categories and status names
  • Unlimited Custom Fields for User, Service and Device entities
  • Cost Centre hierarchy structure up to 8 levels and the ability to set up virtual hierarchies to cater for instances where visibility does not follow the normal organisational structure.

Universal capability:

  • Powerful universal search
  • Flexible cost allocation models
  • Rich API framework and Webhooks for integration
  • Prebuilt ServiceNow connector available in store
  • Easy to manage bulk update functionality for entity data
  • Activity logs across all entities for governance
  • Batch reporting with magic link functionality to simplify non-platform users to consume information securely
  • Single Sign-On and Multi-Factor Authentication
Ready to get started?

Find out how Bluewater can help you save time and money to achieve a positive ROI.