Sedgwick was managing mobile devices & services with manual processes involving multiple spreadsheets, often leading to an incomplete view of where devices were and a time-consuming process to fill in the gaps.
Prior to Bluewater there was limited visibility on mobile service usage, leading to employees being on suboptimal plans for international roaming, which brought unnecessary higher charges.
To provide the finance team with a clear cost breakdown by cost centre was taking anywhere from a full day up to a week due to a lack of accurate centrally located information.
Sedgwick was looking to substantially improve the accuracy and speed to access information to improve the management of their mobile fleet.
Bluewater implemented its mobile lifecycle and telecom expense management solution to support Sedgwick by:
The Bluewater platform enabled Sedgwick to significantly reduce the time spent processing & analysing telecom expenses, in some instances from one week down to 20mins! It also provided increased accuracy and confidence in the information, which in turn has led to tighter control of telecom expenses and devices within the organisation.
Roand from Sedgwick strongly recommends the Bluewater solution giving us an NPS score of 10 out of 10.
“I would recommend Bluewater which helped us significantly increase the accuracy and reduce the time to provide clear actionable reporting on our mobile fleet. It was taking me anywhere from a full day up to a week, but Bluewater helped drive this down to just 20 mins!”
Find out how Bluewater can help you save time and money to achieve a positive ROI.