Our Onboarding process eases you through setting up our Mobility Management Platform. We work with you to configure the Platform with your catalogue, service provider/s, telecom carrier/s, and internal business rules and processes. We don’t leave your side until you up and running, with the system options and configurations most suited to your business.
Once implemented our Customer Success team will support your ongoing use of Bluewater and its integration with your telecom billing data.
A dedicated Bluewater implementation consultant from our Customer Success team will lead the you through the following:
Schedule a training session with a Subject Matter Expert from our Customer Success team. Choose from one of our training modules or customise a session specific to your needs with our SME’s. Sessions are typically 30 – 90 minutes, and can be delivered online or in person depending on location.
Bulk update support
Custom & one-off-reporting
If the standard reports do not meet your needs (which is seldom given the database of reports available off the shelf), we can work with you to build customised reports for ongoing or one-off purposes.