Click through to learn about our onboarding services | Bluewater

We’re with you every step of the way

The Bluewater platform includes managed services to ensure your information and workflows are always up-to-date. Our onboarding process eases you through the initial set-up. We work with you to configure Bluewater with your telecom catalogue, managed service provider/s details, telecom carrier/s billing details, employee and cost centre information, internal business rules and processes, and finally reporting. Where required we integrate with your internal systems.

Onboarding

A dedicated Bluewater implementation consultant from our Customer Success team will lead you through the following:

  • Configuration of your procurement catalogue
  • Cleansing and provisioning of your cost centre hierarchy
  • Cleansing and provisioning of employee details
  • Configuration of the portal and user training
  • Configuration of telco data extraction tools
  • User training

Ongoing Success

Once implemented, our Customer Success team will support your ongoing use of Bluewater; its integration within your business, managed service partners and billing data. We’ll be there to ensure your procurement catalogue, business information and workflows are always up-to-date. We’ll also provide ongoing training and introduce your staff to new portal features. Our Customer Success team empowers you to better manage your mobility and telecom investment.

Bluewater is so easy to follow and in a short time I found out where to solve problems I had been looking for for months.

Sisters of the Good Samaritan