Key features of the ServiceNow Connector

Overview

This connector provides seamless integration between your ServiceNow CMDB and your Bluewater CONNECT tennancy, allowing the syncing of your source business entity data into Bluewater and asset data (services, devices, billing) between the two platforms. 

Bluewater Connector: ServiceNow store

Configure your own mapping between your data and Bluewater using direct field mappings or powerful function mappings.

• Event-based, near-real-time synchronization possible in both directions on different entities (cost centres, users, services, devices).

• Automatically scheduled, ServiceNow initiated, push and/or pull synchronisation of your User, Cost Centre and Location data from your ServiceNow instance into Bluewater.

• Automatically scheduled, ServiceNow initiated, two-way push and pull synchronisation of Asset (devices and services) records between Bluewater and ServiceNow, along with their allocations to employees and cost centres.

• Send approved Orders from ServiceNow to Bluewater (through Bluewater Ordering link within SNOW form) for fulfilment by your managed service partner. Orders will be completed by your service provider in Bluewater, updating device and service information, syncing with your CMDB. (*development effort may be required to change your SNOW webform functionality to include Bluewater ordering link).

Ensures your Bluewater platform is always up to date with organisational data for the management of mobility and telecom.

Ensures any devices and services procured and maintained within Bluewater for Mobility Lifecycle management and Telecom reporting are easily synced with your core ServiceNow database.

Talk to our integration Partners if you need assistance..

Support Fusion - Managed Service Package (upfront and ongoing subscription cost required)
What they do: utilising their purpose built connector Support fusion will work with the customer to configure the synchronisation between SNOW and CONNECT for all entities (user, service, device, cost centre) to allow for end users to place mobility requests and incidents directly via the SNOW UI, removing the to swivel chair into CONNECT to place orders.

What the customer does: The customer will need to configure their SNOW mobility request/incident webforms to match the expected request form values of the CONNECT platform (snow admin or dev required to make changes to webforms/CI attributes)

CoForge - Connector & Setup Package (upfront cost required)
What they do: Expanding on the existing pre-built connector, Coforge will work with the customer to scope and configure the required tables/endpoints for both incidents and requests within the BW SNOW Connector, this will allow for end users to place mobility requests and incidents directly via the SNOW UI, removing the to swivel chair into CONNECT to place orders.

What the customer does: The customer will need to configure the BW SNOW Connector for all dependant entities (user, service, device, cost centre) to allow for real-time data synchronisation between SNOW and CONNECT, Coforge will then use the now CMDB configured connector to build out the ordering workflows/forms as listed above.