Key features of the ServiceNow Connector


This connector provides seamless integration between your ServiceNow instance, and your Bluewater CONNECT instance, allowing the syncing of your source business entity data into Bluewater and asset data (services, devices, billing) between the two platforms. Also sync approved Mobile Service & Device Orders from ServiceNow into your mobility management platform, Bluewater.

Bluewater Connector: ServiceNow store

Configure your own mapping between your data and Bluewater using direct field mappings or powerful function mappings.

  • Event-based, near-real-time synchronization possible in both directions on different entities (cost centres, users, services, devices, orders, etc.).

  • Automatically scheduled, ServiceNow initiated, push and/or pull synchronisation of your User, Cost Centre and Location data from your ServiceNow instance into Bluewater.

  • Automatically scheduled, ServiceNow initiated, two-way push and pull synchronisation of Asset (devices and services) records between Bluewater and ServiceNow, along with their allocations to employees and cost centres.

  • Send approved Orders from ServiceNow to Bluewater for fulfilment by your managed service partner. Orders will be completed by your service provider in Bluewater, updating device and service information, with order status syncing back to ServiceNow.

Ensures your Bluewater platform is always up to date with organisational data for the management of mobility and telecom.

Ensures any devices and services procured and maintained within Bluewater for Mobility Lifecycle management and Telecom reporting are easily synced with your core ServiceNow database.

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